Jacob was staring at yet another employee complaint. His small business was unraveling—HR complaints, investigations that never seemed to get fully resolved, turnover on the rise, employee engagement on the decline, rushed hiring decisions resulting in bad hires, compliance challenges – all swirling around him like a perfect storm. Overwhelmed and discouraged; one seeming fire after another.
When his mentor suggested an HR Consulting partnership, Jacob was skeptical. ‘Another expense? Another consultant promising miracles?’
But this HR consultant was very different. He didn’t just see a mountain of challenges amidst financial uncertainty; he saw opportunity and the business’ potential. During their first meeting, he listened and wanted to hear detail and context; he sought to understand the thinking and business reasons behind the decisions made. He saw his challenges not as insurmountable barriers, but as strategic opportunities to apply proven HR Strategies to improve the overall health of the business.
Together, they began a systematic review of past practice to gain a clear understanding of all aspects of the business. They replaced reactive decisions and actions, with an intentional People Management strategy. A robust Issue Resolution Process was created, Management was trained on how to conduct appropriate workplace Investigations, and clear hiring processes emerged. Meaningful Employee Development Programs took shape and a new Communication and People Management strategy dramatically improved Employee Engagement. The transformation was not superficial and it did take some time. However, working with the HR Consultant resulted in a positive change in organizational and workplace culture.
Months later, the results were even more obvious. Employees who were at one time ‘checked out’, were now emotionally invested and engaged in the success of the business. Employees who were planning their exit strategies, were now planning their career growth within the company. Turnover plummeted. Productivity soared. Jacob found himself shifting from constant crisis management to what he loved most: strategic leadership and business growth.
He had discovered a profound truth: HR Consulting is not just about legal compliance, it’s also about unleashing an organization growth and potential through its most valuable asset—its people.
The difference between surviving and thriving often lies in one single strategic partnership. His small business had found theirs; an HR Consulting firm who helped transform his business, one thoughtful decision at a time.
RCM Solutions Ltd, a Human Resources Consulting firm based in Vancouver, BC, can support your business with all your HR needs; from supporting you with a complex investigation, to developing a HR Program to address a specific opportunity in your business, and everything in between. RCM Solutions provides expert HR Consulting, advice and guidance to small and medium-sized businesses in Canada, in both union and non-union settings.
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