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Establishing trust and open communication channels is key to addressing concerns proactively and fostering a collaborative work environment.

Taking immediate action is your responsibility. If you don’t already have one in place, implementing a clear Issue Resolution procedure is essential. This includes training your management team to conduct investigations properly, analyze the evidence thoroughly, and impose sanctions that align with the severity of the issue, considering applicable employment laws, regulations, and case law (jurisprudence). The way you handle the investigation and the actions you take will significantly influence your ability to resolve the matter effectively while minimizing financial risk and liability.

We help you handle workplace misconduct by providing you with clear, honest, unbias guidance based upon our experience, coupled with our decades of experience and knowledge of employment law, regulations and common law jurisprudence.

We can help you establish a progressive discipline policy, provide you with discipline letter templates, misconduct response protocols, and management training, coaching and competency development. Additionally, we offer preventative training and development on a wide variety of topics, tailored to your business and industry.

With RCM Solution engaged in your Operation, you get expert guidance and support, reducing your legal risk and liability. Conducting a fair and thorough investigation is complex and crucially important to get ‘right’, especially when the findings of that investigation will impact your decisions and actions as an employer (anything ranging from verbal or written warnings to potential termination of employment). If not done correctly, the investigation process, the documentation generated, and the manner in which an employer handles the investigation can pose significant financial risks and expose your business to considerable liability. RCM Solutions can provide you with strategic support throughout the process, or we can conduct the investigation for you, on your behalf. We use leading Investigation and Interviewing techniques, and have the proven ability to handle the matter to closure, which may include a variety of outcomes, including termination of employment.

Yes, we can absolutely conduct a workplace investigations on your behalf. We are expert in conducting investigations into issues such as bullying, discrimination, harassment, sexual harassment, allegations of gross misconduct, policy violations, internal fraud investigations, conflict of interest, or any other misconduct. In addition, we have decades of experience in handling investigations into allegations of Human Rights, Prohibitive Action from a Worker’s Compensation Board, violence in the workplace, and other serious matters. After the investigation is complete, we will provide you with a clear report with findings and recommendations to guide your next steps – you maintain ultimate control over the actions taken. Our focus is on adhering to the very best of Investigation practices and techniques, maintain confidentiality, exercising reasonableness and fairness – providing you with preferred options and recommendations.

At RCM Solutions, we believe employment termination meetings are an opportunity to live your organization’s values, and assist the individual to transition to alternate employment. We can support you with the process that leads to the termination of the employee, and we can be present to support the meeting when you terminate an employee. Our exit management services help will help you handle employee terminations with professionalism, respect and care. From documentation, termination letters, employee termination meeting, exit process planning, off boarding checklist, post termination support, negotiations of exit packages or severance packages, and everything in between – let RCM Solutions help you take the stress and worry right out of this whole process.

Many businesses are facing tough decisions in these challenging economic times, and reducing the number of employees is often one of them. We can help you assess the best options for your business, providing the necessary guidance, calculations, and documentation. In fact, we can support you in person during these difficult meetings with employees, or lead them on your behalf.

There are some things that you may choose to do and communicate to your employees; there is nothing wrong with wanting to have a direct relationship with your employees. That said, RCM Solutions can help you with expert advice so that any action(s) that you may take, do not constitute an Unfair Labour Practice as defined in the provincial Labour Code.

Understanding what motivated your employees to unionize will be a critical first step, and will determine what decisions you should make next. Interacting with Labour Unions, negotiating collective bargaining agreements, and addressing union-related concerns while limiting the impact to your business and operations, are absolutely possible. Partnering with RCM Solutions, with proven Labour Relations knowledge and experience, will be critical to your success.

RCM Solutions can help you establish a structured, thoughtful exit interview process that provides valuable feedback from departing employees. We can help you identify trends, which will serve as a basis to create an action plan to improve retention. Equally as important, are Stay Interviews – we can help you establish both.

Yes, RCM Solutions can support you in developing a performance review management system that measures what matters, and that actually work. Our process starts with customizing a system tailored to your organization’s goals. We can also assist you in ensuring your Managers have the right training to engage in meaningful performance conversations, not just once a year. Our focus is on practical systems that foster high performance, measure the right things, improve engagement, and are easy for managers to implement and utilize.

With the right motive, a Performance Improvement Plan (PIP) is appropriate, (emphasis on right motive). These plans can have a tremendously positive impact on improving employee performance, operational efficiency and achieving organizational goals. We begin by working with you to identify performance gaps, and then customizing a PIP to the individual circumstance. We help create SMART goals, set progress milestones, and offer coaching for managers on how to effectively deliver and Manage PIP’s.

Effective Performance Management goes far beyond Annual Performance Reviews. Finding the balance between managing your staff effectively, and fostering a high level of employee engagement, is absolutely possible. RCM Solutions can provide your Team with tailored Leadership Development Training, not solely on Investigations, or Progressive Discipline, but a wide variety of Leadership competencies.

We provide Human Resources Consulting Services for small business and medium-sized businesses across Canada with a full spectrum of customized human resources solutions. Our services range from strategic HR planning and Policy development, Compensation and Benefits, Provincial Labour Law Compliance, Talent Acquisition and Onboarding, Performance Management, Talent Management / Talent Development, Employee Relations, Labour Relations including collective bargaining, and DE&I.

Whether you need complete HR outsourcing solutions or targeted assistance with specific human resources challenges, our experienced consultants deliver expert HR solutions tailored to your business needs.

We can provide comprehensive HR support in three ways:

1. Monthly retainer packages that give you access to a dedicated consultant – support at ANY time by anyone in your Operation
2. Tailored solutions at an hourly rate, for Clients needing specific assistance in focused areas
3. Project-based consulting, delivering customized HR solutions based upon clear deliverables and timelines; anything from policy development, compensation and benefit structure RFP or review, to the creation of a Mentorship Program, a Talent Management and Succession Planning Program, Attendance Management Program, and everything in between.

Our service model is built on flexibility; we understand that Canadian small businesses and medium-sized businesses have unique HR needs that often don’t justify a full-time internal HR resource.

Reach out to us to discuss which service model might best fit your organization’s current needs and future growth plans.

We provide HR consulting for small and medium-sized businesses and have developed significant expertise across numerous business sectors, including:

• Manufacturing
• Retail
• Food Services
• Branded Concepts
• Healthcare
• Schools and Universities
• Remote Sites
• Technology

Across all these sectors, RCM Solutions possesses industry-specific knowledge that allows us to provide tailored HR solutions precisely calibrated to meet the needs of your business.

We measure the success of our HR consulting services through concrete, data-driven metrics that demonstrate tangible business results for our Clients. We establish clear key performance indicators (KPIs) at the beginning of each engagement.

Success can be measured through a variety of metrics, including:

• Reduction in turnover
• Decreased time-to-hire
• Increased engagement scores
• Reduction in workplace conflicts and grievances
• Decreased absenteeism
• Increased employee tenure
• Better organizational performance
• Improved overall financial performance of the business

At RCM Solutions, we pride ourselves on being more than just another Human Resources Consulting firm. Unlike many other HR Consulting organizations serving Canadian businesses, we offer a range of specialized HR services in BOTH employee relations and labour relations settings, specifically tailored for small and medium-sized businesses (SMBs).

What truly sets us apart:

• Comprehensive understanding of Business Operations
• Expertise in provincial employment legislation
• Knowledge of Human Rights legislation across Canadian jurisdictions
• Ability to translate complex HR concepts into actionable business strategies
• Customized HR strategies tailored to unique business challenges
• Transparent pricing with no surprise costs or hidden fees

We take the time to understand the intricacies of your business to deliver solutions that are not just relevant, but effective and impactful.

At RCM Solutions, we understand the importance of quick support for urgent HR issues. Our commitment to rapid response includes:

• 24/7 Urgent HR hotline access for critical situations
• Initial response within 4 hours during business hours (9 am – 5 pm)
• Virtual or on-site support for high-priority matters almost immediately
• Same-day virtual consultations for employee relations advice
• 24-hour turnaround for urgent document reviews and recommendations

Our urgent response service is included in all retained client packages, and project-based clients can access it on a priority fee basis. No matter the situation, we’re here to ensure you get the expert HR support you need, fast.

At RCM Solutions, we bring extensive expertise, backed by a range of professional certifications and specialized training:

• Chartered Professional in Human Resources (CPHR) in British Columbia
• Formal training from British Columbia Institute of Technology (BCIT)
• Training from Queens University Industrial Relations Centre (IRC), with a focus on Labour Relations and Collective Bargaining
• Certified with Wicklander-Zulawski (WZ) in Investigative Interviewing

With nearly 30 years of experience in both Employee Relations and Labour Relations, we bring practical, expert guidance and solutions tailored to your business needs.

The duration of HR consulting engagements can vary significantly depending on the scope and complexity of the project as week as the needs of our Client; they can last for a few hours, up to a standing retainer engagement agreement. We work closely with clients to understand their needs, goals and objectives, define clear project timelines and milestones, and ensure that every engagement meets both immediate and future HR needs.

Our Human Resources Consulting Services help small and medium-sized businesses in BC and across Canada by enhancing key areas like employee retention, productivity, and compliance. We reduce risk and liability, and costly legal fees. We provide guidance and consultation on wrongful dismissal law suits, or Human Rights Complaints by providing expert guidance on Canadian Employment Law. By improving turnover, and improving productivity through effective Performance Management Systems, the financial ROI is strong.

If you are a Canadian small business, or medium-sized business, you likely have not reached the size where you can justify a full time HR professional on your payroll. However, in the meantime, HR Outsourcing gives you immediate access to experienced HR professionals to give your business the support it needs. RCM Solutions can provide you with a full scope of Human Resources Consulting services, with decades of experience, at an affordable cost; tailored HR solutions, when you need them – now.

Yes, we can help startups in Canada establish key HR policies, Offer Letters / Employment Agreements, customized Employee Handbooks that are in compliance with Provincial Employment Standards, develop flexible workplace policies and procedures for remote and hybrid teams, and set up performance management framework. We can also help design competitive compensation structures that fit startup budgets, as well as other programs such as onboarding, workplace harassment policies, intellectual property protection, leave management, and progressive discipline.

Yes, RCM Solutions offers HR audit services for Canadian businesses to identify compliance gaps and areas for improvement. Our audits cover employment standards, payroll practices, health and safety, job descriptions, compensation equity, performance management, recruitment practices and much more. We provide a detailed report with risk assessments and prioritized recommendations.

Yes, we provide HR disaster recovery planning to help Canadian businesses maintain operations during disruptions. Our HR services include business continuity, emergency communication, remote work strategies, and succession planning for key roles. Cross-training, payroll continuity, employee assistance, and leadership contingency planning must also form part of the plan. Our plans cover documentation backup, return-to-work protocols, and crisis decision-making, ensuring your business can maintain essential HR functions during emergencies.

From pandemic response to natural disasters and leadership emergencies, our comprehensive approach ensures your business maintains essential HR functions during challenging circumstances.

Yes, we provide Labour Law Compliance services. Our HR services include provincial compliance audits, Canada Labour Code audit (if applicable), and ensuring you meet Human Rights Legislation and other regulatory requirements. We also assist with pay equity, auditing overtime practices, statutory holiday pay, vacation compliance, and leave administration. Additionally, we review contractor vs. employee classifications, help develop termination protocols, and make sure your record-keeping is on track. Our team stays up-to-date with the latest laws to help you avoid legal risks and create clear, workable HR policies for your business.

While HR audits are valuable, they are reactive. Partnering with an HR Consultant ensures you stay informed about the latest changes in laws and regulations that impact your business. With real-time expert advice, you can stay ahead of the curve and maintain HR compliance.

We assist Canadian businesses in maintaining compliance by delivering regular updates on legislative changes and regulatory developments. Our team offers consultations to assess the impact of these changes on your business and helps devise strategies to maintain business results. We also provide manager training and development, as well as employee communication templates. Our goal is to ensure your business remains compliant, competitive, and financially sustainable.

Yes, we can absolutely support you with HR compliance during mergers and acquisitions. Our HR consultants will guide you through the transition, ensuring full compliance with employment laws and regulations. Among many things involved, we review employee contracts, benefit packages, and labor agreements to ensure you understand and mitigate risks. We also conduct HR audits to identify any compliance risks, such as issues with compensation, pay inequities, vacation and benefit policies, employment agreements, workforce restructuring, training and communication strategies.

RCM Solutions can provide you with guidance on workplace health and safety policies. Our services include developing a robust Safety System or Health and Safety Program, helping you get complaint and assisting you in the goal of zero harm. Helping you Joint Health and Safety Committees, hazard assessments, control measured, incident investigations, Claims Management and stay-at-work or early return-to-work programs – we can assist you in building an overall values-based safety culture that goes beyond just meeting legal requirements.

RCM Solutions can help you establish or streamline your hiring process. We provide support with resume screening, candidate shortlisting, and designing effective structured interviews with competency-based as well as behavioural questions. We can also assist with reference checking and provide salary negotiation guidance. Our goal is to help you identify and secure the best talent for critical positions, while handling the essential administrative tasks that make recruitment more efficient. With support from RCM Solutions, you can focus on making the right hire.

RCM Solutions can assist to enhance your current, or develop a new, employee onboarding program. Improving the first-day experience, assisting you with new hire documentation, creating role-specific training and development plans, or providing manager onboarding toolkits – we can help establish an Employee Onboarding process that will see you Onboard new employees better, faster, with higher productivity and retention rates.

Our job description and role profile development services help Canadian businesses attract the right candidates and set clear performance expectations. We create ATS-optimized job descriptions with the right keywords, and develop role profiles that match your company’s values. Our goal is to create clear, inclusive job descriptions that attract top talent.

We can help you make better hiring decisions with structured, bias-reducing approaches. We create a competency-based interview framework, provide behavioral interview questions specific to your industry, and design structured scoring to evaluate candidates. Need RCM Solutions to be present on-site with you throughout the whole interview and candidate selection process for a key role? We would be happy to help!

We can help you establish or develop your Employee Value Proposition (EVP). Optimizing your career page by creating engaging content, along with running employee testimonial campaigns will improve you ability to attract top talent. Designing an employee referral program, or helping you with cost-effective branding strategies – RCM Solutions can help.

Our employee retention consulting services help reduce turnover, and include helping you establish exit interviews, and perhaps more importantly, stay interviews, to gather data and understand what will drive retention from an employee respective. We also focus on manager development, create career pathing and internal mobility frameworks, and conduct compensation benchmarking to ensure equity. We can also help you in designing employee recognition programs, developing flexible workplace policies, and create specific employee retention strategies for critical roles.

RCM Solutions can help you create employee engagement strategies, which may include conducting customized engagement surveys, (Employee Satisfaction Surveys or Employee Engagement Survey), analyzing engagement drivers, and provide manager toolkits for action planning. Depending on her data, we can help you to further conceptualize and implement transparent communication strategies, design employee recognition programs, and set up clear realistic career development plans. Our strategies are practical, cost-effective, and tailored to your company’s needs for real, long-term impact and results.

We help businesses develop a strong workplace culture that can boost performance and attract top talent. Whether you are seeking cultural assessments (workplace assessments), defining and aligning company values with current practices and policies, ensuring leadership behaviour matches your desired culture, or if you need support wth driving culture in remote and hybrid teams, we can assist with creating HR Workplace policies and procedures, onboarding strategies, employee recognition programs, cultural ambassador programs, and more. Our goal is to make your workplace culture a strategic advantage.

We can help you develop an employee wellness program that is reasonable and cost-effective. Most Health and Wellness providers, are available though your Health Benefits provider, which would be the logical first step to assess and optimize. Need an Employee Assistance Program to compliment your Employee Wellness Program, and don’t know where to start? Contact RCM Solutions; we can help you source an external vendor, and can help with Stress Management Training, Mental Health Awareness Training, or other tailored internal strategies, to compliment.

RCM Solutions works for you; and yet, we have no bias. This allows us to gather detail and provide you with a clear view of the facts. Depending upon those facts, there may be a variety of outcomes and recommendations which you we will present to you – youn make the final choice. RCM Solutions can help you with conflict assessments, mediation, facilitated conversations between parties, Management coaching, and workshops, among other things. Our goal is to help you resolve current challenges, while setting up systems to prevent future conflicts and create a sustained positive, productive work environment.

It is so important to promote and foster open communication and transparency with your employees; it will ultimately increase overall employee engagement. Open communication, honesty, transparency and demonstrating business integrity can effectively start even before the employees signs their offer letter of employment, and can continue right on through the Onboarding process, and beyond. Numerous factors contribute to employee engagement, retention, loyalty, and commitment. One effective approach is to consistently encourage feedback through various channels while ensuring you’re accessible to your team. Reach out to us for a free consultation to explore tailored solutions that meet your specific needs.

Yes, we do! If your team is working remotely or in a hybrid model, we’re here to help you make it work smoothly. We’ll start by helping you create clear remote work policies and offer employee training to manage hybrid teams effectively. We can also design virtual onboarding processes and adapt your performance management for remote setups. From selecting the right collaboration tools to improving virtual team-building strategies, RCM Solutions has you covered. We can provide guidance on home office safety, and productivity in remote work or hybrid work environments. Our goal is to help you create a flexible, high-performing workforce without sacrificing culture or collaboration.

Absolutely! RCM Solutions can help Canadian small and medium-size businesses create hybrid remote work Policies and Programs that make sense for both employees and the business. We’ll guide you in developing flexible work policies, assessing which roles are suited for flexibility, and creating frameworks for things like compressed workweeks or job sharing. We’ll also help you set up core hours, results-based performance methods, and effective communication practices. We can helps maintain productivity and accountability while offering employees a flexible or hybrid work schedule and great work-life balance.

Great question! We track the HR metrics that truly drive success. We’ll work with you to use HR Best Practices to achieve your business goals, focusing on things like hiring the right kind of talent, employee engagement, and retention. By developing customized HR dashboards, we make sure your entire team is aligned, and that everyone knows what is being measured, placing your business on a path to success. Our approach makes HR data more actionable and focused on what matters most to your business.

Fair, Competitive compensation and employee benefits are crucial for attracting and retaining top talent. Offering comprehensive employee benefits—such as health, dental, retirement plans, paid time off, and access to wellness programs, etc,—adds significant value to your employees’ total compensation. This, in turn, boosts employee retention, engagement, and tenure. RCM Solutions can provide you with Employee Benefits Consulting solution for your business, specific to your province!

RCM Solutions can help you establish a system, which includes all these factors – Talent Development and Succession Planning – supporting your future growth. Providing opportunities for skill development and career growth is essential to retaining talent. Regular training, mentorship programs, job enrichment, and a formal Succession Planning Process identifying development opportunities, will drive engagement and support your future business growth.

Whether driven by economic uncertainty, internal or external factors, or your business simply needs to respond to the needs of your Clients or Customers, organizational restructuring occurs from time to time. The goal is to improve efficiency and growth. RCM Solutions can assist you in analyzing your current structure and data, identify areas for optimization, and help you design a new structure that aligns with your business objectives. From role clarification to reporting relationships, we can help you ensure everyone understands their roles and responsibilities. With decades of experience, we guide you through the transition with a clear communication plan, timeline, change management support, pre-restructure plan and support, as well as post-restructure support to maintain a positive company culture.

As the cliche goes, ‘sometimes the only thing that is constant, is change’. Attention to Change Management is critical when implementing new systems or processes, and is often done poorly or not at all. Understanding the effect of change on your teams and key stakeholders, will drive clear and timely communication strategies. RCM Solutions has decades of change management experience, and our approach reduces resistance and supports long-term success.

We understand that Recognition is key to keeping employees engaged. Whether it’s a peer-to-peer recognition program, or a spot award program, we can work with you to design and build a solution that will positively impact your organizational culture. For Recognition to be received well, it must be given well; this requires managers are trained on how to recognize employees effectively, in a natural and genuine manner.

Our HR consulting firm offers a wide variety of employee training and development programs designed to enhance workplace skills for your Team. Whether you need training on performance management, conducting performance reviews, conflict resolution competencies, conducting investigations, coaching, talent development, or whether you want to provide training to your frontline employees – whatever you needs are, RCM Solutions can create, customize and deliver engaging employee training and development programs to suit your needs.

Employers increasingly recognize the importance of fostering a diverse and inclusive workplace, since the connection between Diversity, Equity, and Inclusion (DEI) and improved employee engagement and satisfaction is both undeniable and well-established. We are here to assist, from developing HR policies, to identifying key workforce diversity strategies, to implementing effective initiatives to promote DEI within your organization.